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Travel Frequently Asked Questions

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FAQ
Below we have assembled the most frequently asked questions regarding reservations and credit card security on our web site. If the answer you're looking for is not among them, please feel free to email us at glenelg@pht.com.au and we will get back to you as soon as possible.

 

Booking
 
  • Why book with a travel agency?

  •  
  • How do I make changes to my reservations?

  •  
  • How do I cancel reservations I have made?

  •  
  • Is my credit card information secure?

  •  
  • I still don't feel comfortable transmitting my credit card information on
        the Internet.  Are there alternatives for providing my credit card data
        to Phil Hoffmann Travel?
  • Gift vouchers
     
  • Can I purchase gift vouchers from Phil Hoffmann Travel?

  • Reservations
     
  • How do I make a reservation for someone else?

  •  
  • How do I know my reservation is confirmed?





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    Why book with a travel agency?

     

    Agents can arrange all types of domestic and international travel, from hotel and resort accommodations to air and ground transportation, including car rental needs and tour packages. They can provide assistance with insurance protection, passport and visa applications, inoculation procedures and other foreign travel requirements. 

    Some agents maintain automated individual profiles that include the client's frequent flyer number, airline seating preference, smoking or non-smoking designation and other specifications for a custom-designed trip. Arrangements can also be tailored to suit business and holiday objectives, personal interests and budget concerns. Although most provide a wide range of services, some agencies may specialise in areas such as family travel, group travel, adventure travel, ecotourism, the mature market, incentive travel or travel for the disabled.

    At Phil Hoffmann Travel we offer all of these services and more.


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    How do I make changes to my reservations?

     

    We recommend you contact your Travel Consultant however you can contact us via email glenelg@pht.com.au or call 8294 2033.


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    How do I cancel reservations I have made?

     

    We recommend you contact your Travel Consultant however you can contact us via email glenelg@pht.com.au or call 8294 2033.


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    Is my credit card information secure?

     

    YES, please refer to our privacy & securitysection.


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    I still don't feel comfortable transmitting my credit card information on
        the Internet.  Are there alternatives for providing my credit card data
        to Phil Hoffmann Travel?
     

    Yes, please call our office on 8294 2033


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    Can I purchase gift vouchers from Phil Hoffmann Travel?

     

    Yes,  Phil Hoffmann Travel offer a terrific gift voucher system. Simply email your request to vouchers@pht.com.au 


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    How do I make a reservation for someone else?

     

    To complete a reservation for someone else, simply provide the Travel Consultant with his or her details instead of yours


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    How do I know my reservation is confirmed?

     When your reservation is confirmed, you will receive an itinerary and invoice with a booking number, from your Travel Consultant

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